Customer Relationship Management (CRM) is increasingly becoming the key focus area for several Telco’s. With increasing levels of competition, success in the industry is often mirrored in having higher customer satisfaction levels. ItechOdisha helps Telco’s rework and re-align their CRM applications towards the customers’ strategic business drivers, while maintaining a high focus on the costs and System optimization possibilities.

CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related. Computerization has changed the way companies are approaching their CRM strategies because it has also changed consumer buying behavior.

Customer Relationship Management (CRM) can be achieved by:
  • Finding out about your customers’ purchasing habits, opinions and preferences.
  • Profiling individuals and groups to market more effectively and increase sales. Engineers 24 x 7 x 365.
  • Changing the way you operate to improve customer services and marketing.

ItechOdisha CRM practice is one of the global leaders in providing solutions and services which enhance customer experience by leveraging customer insights. Our rich industry experience and proficiency in business processes in the areas of Marketing, Sales, Service & support helps companies achieve measurable business benefits from their CRM initiatives. We work closely with our clients in areas of people, process, technology and governance to deliver value through the entire life cycle of their CRM programs. Our services leverage ItechOdisha proven Global Network Delivery Model, proprietary tools, product expertise, well-tested methodologies, sophisticated knowledge assets and global strategic alliances with major CRM vendors. Customer Relationship Management is not just application of technology, but is a strategy to learn more about customers’ needs and behaviors in order to develop stronger relationship with them. As such it is more of a business philosophy that a technical solution to assist in dealing with customers effectively and efficiently.

@Customer Relationship Management :